Bank Innovation 2013: A Tale Told in Tweets (Day 2)
The tweeting that began as soon as our panelists took to the stage at Bank Innovation 2013 on Day 1 continued — and even accelerated — into Day 2. We’ve culled a selection here for your reading pleasure.
The Day 2 panels and presentations were Best Practices in Organizational Innovation; Wallet Share, the New Strategic Imperative; the IdeaStorm; Channel; Convergence: Fulfilling Every Customer Need; and The Future of PFM.
See the Day 1 Tale Told in Tweets here.
Brandicourt: Design innovation and rapid prototyping being brought to the Fifth Third culture. #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
https://twitter.com/leimer/status/314047206380425216
Very few people in the room had heard of @Spigit #bi13
— Deva Annamalai (@bornonjuly4) March 19, 2013
Innovation is not to be done for innovation sake. It needs to start with the customer needs. Solve a problem, don’t just innovate. #BI13
— Matt West ️ (@MattFreakinWest) March 19, 2013
Do what you do best and link to the rest — Wilcox #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
https://twitter.com/leimer/status/314048792141897729
Matt Wilcox "how am I even going to do #bigdata when I can't even get at my regular #data?" #BI13
— Mike Crawford (@mccrawf7) March 19, 2013
Zions working on a mobile wallet product. One the bank's first R&D efforts ever. #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
When ppl hear innovation they think "mobile". @mattwilcoxpro #BI13
— Melanie Flanigan (@MelanieFlanigan) March 19, 2013
passion is essential for banking innovation @sammaule #BI13
— Katie Weathers (@Katie_Weathers) March 19, 2013
https://twitter.com/leimer/status/314056108190879744
"Banking isn't boring, banks are boring. There is nothing more emotional than people's money" @lauriemclachlan #BI13
— Andera (@AnderaInc) March 19, 2013
https://twitter.com/Perficient_FS/status/314057789154660352
Wilcox: Banks will do more investing in startups. Citi Ventures, for example, has invested in #Square #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Wilcox: Banks will do more investing in startups. Citi Ventures, for example, has invested in #Square #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Who owns the customer experience? It’s at the center of everything but nobody is responsible for it. #bi13
— Julie Muhn (@JulieSchicktanz) March 19, 2013
https://twitter.com/leimer/status/314060384418033664
Dan Schatt of @PayPal describes brick and mortar merchants struggling vs. Amazon because Amazon has the data and uses it well. #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Majority of people who use @PayPal have no $$ in PayPal account #bi13
— Julie Muhn (@JulieSchicktanz) March 19, 2013
@paypal definition of digital wallet #bi13 pic.twitter.com/LVpPeZOaHY
— Deva Annamalai (@bornonjuly4) March 19, 2013
PayPal processes 18% of eCommerce ($145B total, $14B mobile). Transaction volume approx same as (or slightly larger than) Discover #BI13
— Mike Crawford (@mccrawf7) March 19, 2013
Great comment from PayPal, by far the most innovative team here. "we want to make the shopping experience like it was 150 years ago." #BI13
— clayalmy (@clayalmy) March 19, 2013
PayPal doing an ATM/mobile payment play, allowing sending of money from ATM to mobile. #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Banking consumers won't pay for much anymore but they will pay for 1) Instant 2) International services #bi13
— Julie Muhn (@JulieSchicktanz) March 19, 2013
https://twitter.com/leimer/status/314067990662504449
There goes my idea to fund a new checking account opening with paypal as a funding source 🙂 small world. #bi13 pic.twitter.com/Ug5JAeXt3h
— Deva Annamalai (@bornonjuly4) March 19, 2013
PayPal reiterates that they see #NFC as ONE of many transport models for mobile payments. Cloud is their focus. #bi13
— Sam Maule (@sammaule) March 19, 2013
https://twitter.com/leimer/status/314072227207315456
.@PayPal users: 145 million active users, growing at 25 million accts per year #bi13
— Finovate (@Finovate) March 19, 2013
https://twitter.com/leimer/status/314073330116329472
#bi13 Audience seems to be in 3 camps re: PayPal … 1/3 think they are worthy of partnering; 1/3 think they are the devil; 1/3 not sure
— chris fleischer (@ccfleischer) March 19, 2013
https://twitter.com/benry/status/314093750878089217
#bi13 48% say corporate bureaucracy is top impediment to bank innovation @BankInnovation
— JP Nicols (@JPNicols) March 19, 2013
Stephen Armstrong of @usaa says that having no branches made USAA a tech forward company early on #BI13
— Bank Automation News (@BankAutomation) March 19, 2013
https://twitter.com/leimer/status/314114518731071488
Customer service experience today is siloed. Touch points are not brought together, says Jim Reynolds of @usbank #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
"Consistent where it matters" focus of #custexp at US Bank. | My question: what do you think matters? #bi13
— Beyond the Arc (@beyondthearc) March 19, 2013
Even the upstarts have to deal with legacy systems such as the rails that move money says Stephen Armstrong of @usaa #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
what does customer service look like for people that never call us? – Armstrong at USAA #timesarechanging #BI13
— Katie Weathers (@Katie_Weathers) March 19, 2013
"Banks forget that the Internet can be very personal." – @jelmerdejong @backbase #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Mobile became USAA's number one channel (usage, transactions, etc) in November 2012 #BI13
— Mike Crawford (@mccrawf7) March 19, 2013
https://twitter.com/benry/status/314124315194978304
@Fiserv Let's solve for needs our banking customers have not realized yet #BI13
— Strands (@Strands) March 19, 2013
@BankInnovation next year at #BI13 please include the speaker's twitter handles on the screen.
— Matt Wilcox (@mattwilcoxpro) March 19, 2013
10 minutes into PFM panel, still no clear explanation of what it is. #bi13
— Deva Annamalai (@bornonjuly4) March 19, 2013
Rob Cummings #PFM "help our customers reach their goals + dreams" from Mountain America Credit Union #BI13 – I say "Amen!"
— Billy Robins (@WARobins) March 19, 2013
https://twitter.com/benry/status/314139844282576897
Holvi: Separation between personal and business is blurred. Is AirBNB personal or business? It is blurred. #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
Is "PFM" just a fancy way of saying "have a conversation with your customers?" #bi13
— Briana Fabbri (@BrianaFabbri) March 19, 2013
@hrcummings1: MACU had PFM for years with 3,000 users. 6 weeks after new PFM launch they have over 20,000 #BI13 @moneydesktop
— Matt West ️ (@MattFreakinWest) March 19, 2013
PFM can turn into a "Facebook of Money" Why can't you build a community around money? #bi13
— Bank Automation News (@BankAutomation) March 19, 2013
https://twitter.com/benry/status/314143323990421505
https://twitter.com/Perficient_FS/status/314143890875772928
https://twitter.com/benry/status/314145085040250880
APIs for 3rd party advice and offers within a PFM construct is an interesting concept. From Holvi. #bi13
— Jon Walheim (@JonWalheim) March 19, 2013
@BankInnovation great collection of people and insight at #bi13! #donotmiss event!
— Matt Wilcox (@mattwilcoxpro) March 19, 2013
CLOUD
