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AI-powered chatbots: Evolution and expansion
When Bank of America virtual assistant Erica was first introduced in 2018, it was lauded by industry analysts as the...
Crypto trading: Opportunity and risk for banks
Visit the website of $785 million Vast Bank and you can't miss it: The primarily commercial bank with a retail...
Citi sharing post-trade data with Snowflake to ease settlement
Citigroup Inc. will begin sharing some data with cloud-storage software maker Snowflake Inc., a move that will help the bank...
Wells Fargo to implement nCino’s bank operating system, expand digital capabilities
The $1.9 trillion Wells Fargo has selected banking software provider nCino's technology platform to streamline loan origination, account opening, business...
Listen: Despite fintech rush, most payment options are still manual
Payments remain an essentially manual process despite the move toward automation, Steve Kramer, vice president of product at billing and...
JPMorgan adds to tech acquisitions with college platform Frank
JPMorgan Chase & Co. bought college financial-planning platform Frank, the latest in a string of acquisitions the largest U.S. bank...
A tale of two customer experiences
Perhaps the biggest business trend over the past several decades has been customer centricity, making the customer experience a top...
Security pros on how to thwart ransomware attacks
This year has seen the most significant number of ransomware attacks on record — from the May shutdown of the...
Credit unions eye automation, AI for digital auto refi
Credit unions are exploring the use of automation and artificial intelligence (AI) to streamline the refinancing process as more consumers...
SEC should amp up crypto crackdown, investor advocates say
Many cryptocurrency projects are flouting investor-protection rules and deserve more scrutiny, a group of investor advocates told Securities and Exchange...
