HSBC has deployed an internal chatbot powered by Google Cloud’s artificial intelligence (AI) technology to speed bank employees’ handling of questions about the bank’s internal frameworks and policies. The Operational Risk and Resilience Application, or ORRA, chatbot was born out of ...
Regions Bank is using AI technology from IBM Watson to improve its customer service. During a presentation at Banking Automation ...
HSBC is expanding its Cash Flow Forecasting tool across its global footprint, and leveraging APIs to do so with minimal ...
Banks are being challenged to meet the evolving payments needs of their fintech clients. During a Sibos panel today, “Friction ...
HSBC has doubled down on streamlining its international client onboarding. “We have retail networks all over the globe,” said Anthony ...
HSBC, BBVA USA and Citibank are among the banks that experienced a surge in mobile banking amid the coronavirus pandemic. ...
Anthony Glover is EVP and U.S. head of retail banking at HSBC. Anthony Glover, HSBC’s executive vice president and U.S. ...
As the COVID-19 pandemic alters the world, financial services are reacting in turn. The tech-focused market research company Forrester recently ...
HSBC Bank USA announced today that customers can now text with bank employees on Apple devices with “Apple Business Chat.” ...
IBM made headlines for beating Garry Kasparov at chess in 1997, and Ken Jennings at Jeopardy in 2011. Now, HSBC ...
