BAS 2020: Regions taps IBM Watson to upgrade call center
Regions Bank is using AI technology from IBM Watson to improve its customer service. Amala Duggirala, ...
Tag: HSBC
HSBC leans into APIs to expand Cash Flow Forecasting tool
HSBC is expanding its Cash Flow Forecasting tool across its global footprint, and leveraging APIs to do so with minimal ...
Sibos 2020: Big banks work to meet fintechs’ payment needs
Banks are being challenged to meet the evolving payments needs of their fintech clients. During a Sibos panel today, “Friction ...
BI Build: HSBC’s Anthony Glover talks international client onboarding
HSBC has doubled down on streamlining its international client onboarding. “We have retail networks all over the globe,” said Anthony ...
The rise in mobile banking: HSBC, BBVA USA and Citibank
HSBC, BBVA USA and Citibank are among the banks that experienced a surge in mobile banking amid the coronavirus pandemic. ...
Anthony Glover of HSBC to present at BI Build
Anthony Glover is EVP and U.S. head of retail banking at HSBC. Anthony Glover, HSBC’s executive ...
Forrester: 6 ways COVID will change banking
As the COVID-19 pandemic alters the world, financial services are reacting in turn. The tech-focused market research company Forrester recently ...
HSBC launches ‘Apple Business Chat’ for customer service
HSBC Bank USA announced today that customers can now text with bank employees on Apple devices with “Apple Business Chat.” ...
Chess, Jeopardy, Stocks: HSBC uses IBM’s Watson as a stock picker
IBM made headlines for beating Garry Kasparov at chess in 1997, and Ken Jennings at Jeopardy in 2011. Now, HSBC ...
Citi’s new steering committee to drive digital transformation
Citibank’s Institutional Clients Group (ICG) is forming a steering committee to help the bank transition client interactions to digital channels. ...
