Capital One Treasury Head: AI and ML Driving Customer Experience Improvements
Phil Beck, Head of Treasury Management at Capital One, is almost a year into his job at the McLean, Virginia-based ...
Tag: AI
TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to ...
ZestFinance Launches AI-powered Tool to Reduce Bias in Lending Models
Alternative underwriting software provider ZestFinance today launched an AI-based tool it claims will dramatically reduce bias in lending. Founder and ...
Most Bank Website Content is ‘Inaccessible’ to Average Americans, Study Finds
A new study by software provider VisibleThread found that 58% of nearly 5,000 pages of website content for 50 U.S. ...
Why Omni-Channel Makes Multichannel Look So 2016
Consumer expectations for their banking are quickly evolving from siloed multichannel experiences to deeply personalized omnichannel experiences. In retail that ...
3 Predictions for 2019 from Wells Fargo’s Lisa Frazier
No one can say for certain what the future holds for banking and financial services, but some people are in ...
Disruption Is a Fact But Transformation Is a Choice, Wells Fargo Innovation Head Says
Innovation is not itself an outcome at Wells Fargo & Company, according to the bank’s head of innovation, Lisa Frazier. ...
What Shape Will AI Take in 2019?
The recently released Predictions 2019 guide by research firm Forrester included an epitaph of sorts for 2018, “a year when ...
PrecisionLender Adding Execs, Offices to Scale Up for Growth
PrecisionLender was a fintech before fintechs were cool. Co-founder and CEO Carl Ryden told Bank Innovation his applied banking insights ...
‘Citi Bot’ to Launch in the U.S. in the Next Few Months
Citigroup launched a bot for Facebook Messenger a year ago in Singapore, and will begin rollout of a bot in its ...
