PenFed expands chatbot amid internal gains
Pentagon Federal Credit Union is teeing up a member-facing chatbot after the Tysons, Va.-based company successfully implemented an internal one...
Retail Banking
JPMorgan held talks with postal service about leasing space for ATMs
JPMorgan Chase & Co. approached the U.S. Postal Service earlier this year about a deal to place ATMs in some...
The rise in mobile banking: Truist Bank, US Bank and Wells Fargo
The torrent of consumers shifting to digital banking channels has driven Truist Bank, US Bank and Wells Fargo to invest...
Consumer anxiety grows around financial health
Americans are anxious about their financial health and most are looking to their financial institutions for support, according to a...
Coronavirus and the state of banking innovation
The rush to stand up digital channels and tools during the initial months of the pandemic likely signals a greater...
Kamala Harris pursued banks without earning industry-bashing reputation
Democrats on Wall Street welcomed Joe Biden’s choice of running mate Kamala Harris as a sign that party progressives who favor more...
The rise in mobile banking: HSBC, BBVA USA and Citibank
HSBC, BBVA USA and Citibank are among the banks that experienced a surge in mobile banking amid the coronavirus pandemic....
Weekly Wrap: AmEx eyes Kabbage and mobile adoption spikes
American Express and Kabbage made headlines this week with reports the card company is looking to acquire the fintech for...
WaFd CEO on the bank’s 5-year vision
WaFd President and CEO Brent Beardall has a 5-year plan to become a digital-first bank. “Not a digital-only bank and...
What does AmEx gain from Kabbage?
It seems small business lending fintechs are becoming a hot acquisition target. Reports surfaced yesterday that American Express is looking...
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