AI presents opportunity for unstructured data, bank execs say
Financial institutions collect vast amounts of structured and unstructured data on a daily basis, and AI is presenting more efficient...
AI
TD Bank explores AI for cross-selling
TD Bank’s commercial banking arm is looking to AI to understand and predict customer needs to sell targeted products, Chris...
Citizens to debut digital assistant on mobile app next quarter
NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next...
What FI execs are saying about ChatGPT
Executives at financial institutions are looking into ChatGPT to unleash a new era of innovation, education and customer experience. ...
Canadian earnings roundup: Banks invest in tech
Canadian banks increased non-interest expenses in the third quarter as investment in technology and personnel drove up costs. The $1.4...
UK approach to AI might give it an edge
LONDON — The United Kingdom’s innovation-friendly approach to regulating AI could give the country a boost compared to its counterparts...
Norway’s DNB tests generative AI
LONDON — Financial institution DNB is exploring the risks and benefits of generative AI as the bank tests Boost.ai’s tools....
Fifth Third updates chatbot for fluency
Fifth Third Bank looked to ChatGPT to update its chatbot’s natural language understanding model in order to keep up with...
DNB’s chatbot has 83% accuracy rate
LONDON — DNB’s internal chatbot fielded more than 2.1 million queries last year and boasts an 83% accuracy rate. Juno,...
Podcast: Consumers gravitate toward AI-driven banks
Financial institutions must determine where they can apply AI within their operations to stay competitive with other players using AI...
