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Mining the CFPB Complaint Database to Improve Your Customer Experience

Brandon PurcellbyBrandon Purcell
October 7, 2013
in Archive
Reading Time: 1 min read
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The Financial Brand recently published an article by Brandon Purcell, Data Science Team Lead at Beyond the Arc, about the actions that student loan giant Sallie Mae could have taken to avoid increased oversight by the Consumer Financial Protection Bureau (CFPB). The article points out that if Sallie Mae had monitored and analyzed its customers’ […]

Tags: CFPBcustomer experiencedata analyticsStudent Lendingstudent loans
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