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A costly but avoidable lesson for Sallie Mae

Nick BaldocchibyNick Baldocchi
January 24, 2014
in Archive
Reading Time: 1 min read
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Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by government and regulatory agencies about its lending practices.  Based on our ongoing analysis of the Consumer Financial Protection Bureau (CFPB) complaint database, this expense came as no surprise to Beyond the Arc. Sallie Mae could […]

Tags: CFPBComplaint Managementcustomer experiencedata analyticsStudent Lendingstudent loansVoice of the Customer
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