How US Bank, TD and RBC create conversational chatbots
U.S. Bank entered the voice chatbot space last week with the rollout of its voice-activated tool, Smart Assistant. According to ...
Tag: US Bank
Weekly Wrap: Radius Bank’s digital roadmap and digital growth at US Bank
Banks may be losing their edge when it comes to CX, at least according to a new report from Sitel ...
US Bank touts digital growth in Q2 earnings
U.S. Bank is bullish on the customer use of digital channels after an uptick in digital banking activity spurred by ...
Pin this: Big banks use Pinterest for customer acquisition
After years of banks trying to connect with customers through Twitter and Facebook, it seems the crown jewel for their ...
Weekly Wrap: Coronavirus dislocation continues to rock fintech
In a week that saw the coronavirus pandemic amplify in the United States, the fintech sector continued to weather economic ...
US Bank eyes ‘autonomous banking’ future
U.S. Bank is taking steps to achieve autonomous banking, or “the nirvana” of banking, according to Doug Nielson, the bank’s senior vice president of innovation ...
Blend piloting digital mortgage closing tool
Blend, a startup that sells its loan application technology to banks, is allowing consumers to close mortgages online. The feature, ...
Digital banking often leads to branch visits, survey says
As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys ...
Blend expands toolkit to help banks cross-sell other products
Blend, a startup that sells its mortgage application technology to banks, is enhancing its toolkit to help its clients cross-sell ...
US Bank launches API portal for third-party developers
U.S. Bank launched a suite of API tools this week to support third-party app developers in their efforts to build ...
