Unlocking the Power of AI: Identifying Bank Statement Fraud through Knowledge Graphs
Artificial Intelligence (AI) is a game-changer in financial services, particularly in detecting and preventing fraud. It is proving its efficacy ...
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Navigating the Evolving Landscape of AI in Loan Technology
In Informed’s 2023 loan technology survey, a noteworthy 68% of organizations reported harnessing the power of artificial intelligence (AI) in ...
It’s Never Too Early For More Efficient Customer Service
It’s that time of year again: The leaves are changing color, the days are getting shorter, the smell of pumpkin ...
Q&A with Jeri Scheel on digital solutions at Fiserv
Technology service provider Fiserv continues to invest in its digital solutions including its digital wallet platform, CardHub, which allows real-time ...
Elevating Banking Efficiency and Customer Experience through Cutting-Edge Technology
In the ever-evolving landscape of banking, the need for innovative customer-facing technology has never been more critical. Facing challenges like ...
Combatting Fraudsters with AI and ML
In recent years, community and regional banks have been under increasing obligation to discover and report money laundering and tamp ...
Manage High Call Volumes & Increase Satisfaction with Conversational Chatbots
Financial institutions (FIs) are in a tough position. They need to deliver customer service excellence while call volumes are up ...
Choosing the Right Approach to Virtual Assistants Elevates Efficiency & Productivity
In today's fast-paced banking landscape, the buzz around artificial intelligence (AI) and automation is palpable. It's no wonder, as PwC ...
Missing the Forest for the Trees: What you Might not be Considering With ROI in Customer Service
Say your financial institution has adopted new technology for customer service. How are you going to measure the success of ...
See Around Corners: Jack Henry’s Strategic Priorities Benchmark Study Unveils Key Insights
As community and regional banks navigate 2023 and approach 2024, they’re setting their sights on critical priorities to chart their ...
