What’s the Future of Chatbots? Listen to Experts
Chatbots and AI—what makes them so engaging? How can banks and FIs utilize bots to improve the relationship with consumers, while ...
Tag: Retail Banking
The Fintech Threat Is Real
It may come as a surprise to many of us that consumers are generally satisfied with their banking relationships. However, ...
Repeat After Me: ‘I Will Not Overspend on Telecom’
An unmanaged or undermanaged telecom environment will eventually put an institution on the upper end of the spending spectrum.
Everyone Wants Under the Apple Tree
Never in the history of payments has there been such a media-frenzied, corporate disrupting and consumer-captivating moment as last week’s ...
Do We Need Better System Integration or Fewer Systems to Integrate?
Our customers' yardstick for rating their banking experience is Apple, Amazon and other non-bank players. We have a lot of ...
Execute the Lip Service Out of Your Digital Transformation
Unless and until our technology and processes support us as a digital business, we're just paying lip service to the ...
Meet Brock Thorpe
Brock's got a lot on his plate, and, well, his patience for vendors is waning.
Everybody Wants Some (CRM) – How ’Bout You?
As financial institutions consider launching or reinvigorating their CRM efforts, here are four considerations recently learned from the banking trenches.
Is Bill Payment Dead and Gone in Five Years?
It’s time to begin thinking about the implications of bill payment and make plans where we can.
What Would Jeff and Steve Say?
When you are dealing with increasingly tech-savvy clients who live and breathe on the web and social media, the experience ...
