Why Citizens Bank Put a Special UX Team at the Heart of its Mobile App Revamp
Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the ...
Tag: Mobile banking
Bank of America Revising New App to Bolster Small Business Client Base
Bank of America has a new source of small business data. The next iteration of the bank's Business Advantage 360, ...
In Subtle Shift, Facebook Now Wants to Be the Conduit Between Bank and Customer
Facebook, in a shift that has evolved slowly over time, now sees itself as a channel between traditional financial institutions ...
Mobile-First Checking Account T-Mobile Money Goes Nationwide
T-Mobile Money, a mobile-first checking account, has launched nationwide, the telecom giant announced today. The company touts the app as ...
U.S. Bank Reaching Beyond Branches as 71% of Active Customers Are Now Digital
Coming off the launch of a revamped mobile app and the hiring of the bank’s first chief digital officer, U.S. ...
User Experience Is Key to Customer Satisfaction, Report Says
Having a “frictionless” user experience (UX) is among the top three qualities that bank customers look for when picking a ...
Mobile Outpacing Digital User Growth at the Big Four U.S. Banks
The big four U.S. banks are adding more active mobile users than overall digital users on both a quarter-over-quarter and ...
In Rush to Be Uber of Finance, This Mobile Bank Tests the Limits
Racing to build what he calls the Uber of financial services, Nikolay Storonsky believes in keeping his foot on the ...
Wells Fargo’s Mobile and Online Banking Outage Affecting Customers Nationwide
Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services. As of ...
Which Bank Brands Were All the Buzz in 2018?
JPMorgan Chase had the highest “buzz ranking” among banks in 2018, according to YouGov’s Brand Index, an annual poll measuring which brands ...
