Intelligent automation has emerged as a transformative solution to revolutionize both customer interactions and backend operations. Through technologies like chatbots, ...
Bank of America’s AI-driven chatbot Erica has surpassed 1.5 billion client interactions since its 2018 launch, the bank said today in its ...
Michigan State University Federal Credit Union moved its client-facing chatbot, Fran, in front of its live chat agents in May, ...
Adam Lieberman, head of artificial intelligence & machine learning, Finastra With ChatGPT reaching 100 million users within two months of ...
Financial institutions must consider the efficiencies and limitations of artificial intelligence when deploying chatbots as client adoption grows and regulators ...
Conversational AI can assist banks with customer needs while providing savings for the banks that use the technology. It allows ...
Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 ...
OpenAI chatbot ChatGPT has taken the world by storm for its ability to inform and entertain everyday users, but now ...
Truist Financial today launched its artificial intelligence (AI)-enhanced virtual assistant Truist Assist, which introduces a self-service element to the bank’s ...
Bank of America’s efforts to boost its digital tools are paying off, and the $3.1 trillion bank plans to continue ...
