Tech Focus: Do chatbots have a long-term future after COVID-19 bump?
For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital...
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Wells Fargo tackles rising B2B fraud
As fraudsters evolve their strategies amid the pandemic, Wells Fargo is investing in educational tools and resources so business clients...
Green Dot expands banking services through Walmart, Remitly
Green Dot is overhauling the services it offers through its partners, this week announcing upgrades for Walmart MoneyCard and Passbook...
M&T preps for PPP forgiveness with Blend
Buffalo-based M&T Bank is already preparing for the Paycheck Protection Program loan forgiveness process. The bank, which has $120 billion...
Letter from the Bank Innovation Chairman
Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best...
Citi’s new steering committee to drive digital transformation
Citibank’s Institutional Clients Group (ICG) is forming a steering committee to help the bank transition client interactions to digital channels. ...
Weekly Wrap: Plaid’s new platform and RBC’s ‘deep personalization’ efforts
Plaid made headlines this week with its new open banking platform, Plaid Exchange. The company told Bank Innovation it wants...
Inside Look: How ‘deep personalization’ steers RBC’s innovation
Banks have spent years trying to foster relationship banking through digital channels, and for Royal Bank of Canada, that means...
PNB, Nymbus launch digital bank Facile
Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for...
Sno Falls CU takes on startups with robo-adviser
Sno Falls Credit Union, which has 6,500 members, is launching a robo-adviser to boost its wealth management business and keep...
