Citi tweaks digital channels to handle COVID-19 volume spike
As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions....
Center of Excellence
Content to help you do your job better and to promote best practices.
Citizens innovates around its legacy core
Citizens Bank has accelerated its transformation of the bank’s core system, turning to creative workarounds to respond quickly to changing...
Current to add cash deposit feature
Current, a New York-based banking platform, plans to add a cash-deposit feature to its banking app by early August, following...
Mastercard takes step away from cards with $825 million deal
Mastercard Inc. made another push away from traditional card payments with an $825 million deal to acquire technology firm Finicity....
Checkout.com’s $150M Series B latest big bet on B2B payments
Business-to-business payments companies continue to score venture capital despite the market uncertainty caused by the COVID-19 pandemic. Checkout.com today announced...
Wirecard fights for survival as billions may not exist
Wirecard AG was left fighting for survival after acknowledging that 1.9 billion euros ($2.1 billion) that it had reported as...
Weekly Wrap: Banks tackle crisis CX and stand-alone brands
This week, Bank Innovation took a look a Verint report that ranked some of the country's biggest banks based on...
Too small to fail: Can small banks do what the giants can’t with digital offshoots?
Some of the largest banks in the world have stumbled this past year with their forays into stand-alone brands. Last...
Citizens Bank readies mobile app revamp after COVID delay
Citizens Bank is overhauling its 17-year-old mobile app, a move that should improve both the customer experience on the front...
With $40M of fresh capital, Upgrade lines up bank account launch
Upgrade, the personal loan and credit card service provider, plans to launch a mobile bank account by quarter’s end, on...
