KeyBank implements gen AI internally
KeyBank is using generative AI to streamline internal tasks before implementing the technology in its consumer-facing channels. The $190 billion...
AI
Auto lenders talk AI-driven decisioning
LAS VEGAS — Financial institutions have used AI in varying capacities for decades, but recent enhancements to the technology have...
Choosing the Right Approach to Virtual Assistants Elevates Efficiency & Productivity
In today's fast-paced banking landscape, the buzz around artificial intelligence (AI) and automation is palpable. It's no wonder, as PwC...
Citi used generative AI to read 1,089 pages of new capital rules
Citigroup Inc. is planning to grant the majority of its over 40,000 coders access to generative artificial intelligence as Wall...
Tech giants put gen AI to work in Q3
Amazon, Google, IBM and Microsoft remained steadfast in their commitment to AI investment as cloud revenue continued to rise across...
Deutsche Bank prioritizes efficiency with cuts
Deutsche Bank is pulling back on costs to boost efficiency through reducing headcount, streamlining front-to-back processes and shrinking the bank’s...
Mastercard explores gen AI
Mastercard is exploring generative AI uses with a specific focus on operational efficiency and coding assistance. Purchase, N.Y.-based Mastercard, which...
MSUFCU chatbot equal to 50 employees
Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of...
Bank of America puts AI to work in Q3
Bank of America identified short-term applications for AI in areas of customer support, employee effectiveness and coding enhancements during the...
By the numbers: JPMorgan Chase leads in AI strategy communication
As AI investment soars, financial institutions that share their AI strategies publicly are performing better than those keeping their efforts...
