Optical character recognition (OCR) has been around for decades, and it’s still a technology that banks regularly use to scan...

Debt collection is challenging even during times of economic expansion, so when a recession looms, banks and lenders (and the...

Many banks and financial institutions have invested heavily on Robotic Process Automation (RPA) to streamline workflows around account opening, onboarding...

Financial institutions, especially those dealing with large deposits like wealth management firms, have a dilemma when it comes to compliance...

The COVID-19 health crisis has forced organizations to pivot to new ways of working. Companies and government agencies are fighting...

According to a recent Forbes article, in 2021 we can expect the customer experience to become increasingly conversational. But what...