Online banks lead FIs in customer satisfaction
Direct bank savings account satisfaction scored 98 points higher than national banks
Despite having no branches, direct banks are delivering superior digital experiences and stronger support to their customers — especially during challenging times. In fact, overall customer satisfaction with direct bank checking accounts is 692 on a 1,000-point scale, giving direct bank accounts a 24-point edge over the average regional bank and a 35-point higher satisfaction […]
Already subscribed? Log in
