Financial services industry experts will continue to debate whether branches will exist in the future, how many there might be, or what shape or size they may take. However, financial institutions need to address the challenges of their distributed and often diverse branch environments today.
To make good decisions about establishing new roles for bank employees, evolving branch operating models and staffing, where to implement new consumer-oriented technology, and which branches to maintain or close as leases come due, retail banking executives need data.
More than just the raw data itself, banks need actionable data. Reports and dashboards that provide insights on employee and branch performance, consumer activities and preferences can help show trends and compare daily KPIs against goals to identify where managers and employees could make adjustments for improved results.
Read more in Best Practices for Branch Excellence by Jenni Palocsik (@jpalocsik), Verint Systems