How Moneris Solutions Improved Visibility into the End Customer Experience
On February 9th INETCO hosted a webinar featuring Kin Lee-Yow, GM GM of Gateway Services & Director of Technology Infrastructure for Moneris Solutions. In case you were unable to attend the webinar, INETCO has made the recorded version available for free and On-Demand
Overview:
At the Gartner Data Center Conference held in Las Vegas this past December, Kin Lee-Yow, GM of Gateway Services & Director of Technology Infrastructure for Moneris Solutions, presented a case study on transaction monitoring and the importance of knowing how POS, ATM or other self-service payment applications are performing in the eyes of the end customer.
During this webinar Kin Lee-Yow, recaps how Moneris Solutions and their back-end payment processing partner, the Royal Bank of Canada, use business transaction management software to collaboratively manage end-to-end transaction performance for over 350,000 merchant locations.
INETCO’s VP of Marketing, Marc Borbas, also provide a demonstration of INETCO Insight®, and explain how this agentless transaction monitoring solution can be used to harness end customer experience analytics across all critical POS, ATM and other self-service channels.
Access the On-Demand Webinar at: http://www.inetco.com/webinar/moneris-solutions-shares-their-story/
I hope you find this of value.
Dan
Netbanker.com on Sept. 29 raised the question “Why New Financial Technology Remains Important.” I respectfully do not agree with the blog’s conclusions.
Netbanker asked, “Let’s address the elephant in the room. Is this the time to be concerned about new bank tech products, or is it time to just hold on and ride out the storm?” That is not, in my opinion, the “elephant in the room.” The “elephant” is the profound failure in risk management at the majority of financial institutions in the United States. I do not see any focus today on a “good web presence” or the like as being on point. What any financial services institution — and I count startups among them — should be doing is concentrating their efforts on solving arguably the most profound challenge to face banking since the Great Depression.
I realize this is a controversial position, particularly for Netbanker.com. I have girded myself for the retorts I’ll get for not recognizing online personal finance applications as risk management tools for consumers. Maybe they are, but that playing field is more than crowded today, as I indicted above. Any startup today trying to crack the code for online personal finance is misguided.
The state of banking as we knew it is no longer. This “new technologies” course is very 2006. We need a 2008 approach to innovation, and that entails a ruthless effort to solve the risk management challenges of today.