It is often in the details that the true colors of an organization comes out. Consider Bank of America.
Rep. Edulphus Towns (D-New York) requested that Bank of America “provide all emails from Bank of America for any and all correspondence ‘created between September 1, 2008 and January 16, 2009,’ relating to ‘the financial losses at Merrill Lynch or to Bank of America’s receipt of financial assistance from the United States Government,’ as part of the committee’s investigation into the merger,” according to published reports.
So what does BofA do? The old data dump. Specifically, 70,000 pages of documents. According to New York magazine:
Towns indicated his displeasure in a letter to the CEO on Friday. “You responded to this request by providing hundreds of pages of unrelated, extraneous information,” he wrote.
For example, you sent copies of numerous emails you received from your own employees, expressing admiration for your “awesome” performance on 60 Minutes. You also included copies of emails alerting Bank of America employees to discounts at Wal-Mart, Target, and Costco, an announcement of the “Annual Pecan Sale” featuring “This Year’s Crop of Mammoth Pecan Halves,” and an invitation to attend a conference on investment in Asia, written in Chinese.
Where I come from this is called chutzpah. BofA knew what Towns wanted; it just chose to play games with the congressman instead. I’m not amused.