Listen: Tech determines customer emotions, intentions by tone of voice
“Your call may be recorded for quality assurance.” Customer service systems often automate call recording and processing analysis, but you...
Retail Banking
Citi, Bank of America lead launch of open-market electronic trading platform
Seven financial services powerhouses, led by Citi and Bank of America, launched an independent company this week to create the...
Bank of America to upgrade client communication in digital app
Bank of America is looking to upgrade its client communications after auto loans are approved as the bank continues to...
RBC digital banking users gain access to Plaid, Yodlee apps
Royal Bank of Canada’s (RBC) 14 million digital banking users soon will have access to the Plaid and Envestnet |...
Inside Look: How TD Bank deploys robo-advisors for end-to-end wealth automation
From cloud-native payments to back-office robotic process automation (RPA), automation can be found in no-fuss applications across the banking ecosystem,...
Listen: Best practices for banks using intelligent document processing
Use cases for intelligent document processing (IDP) include automating the know your customer (KYC) process. The KYC process previously was...
TD Bank plans to hire 2K tech workers for automation, AI
TD Bank is looking to build out its automation expertise as part of a push to hire 2,000 new technology...
Research: Alt lending model outperforms credit score on opening up lending
An academic paper studying anonymized administrative data from fintech lender Upstart Network found its alternative credit-decisioning model could widen the...
What will it take to satisfy CFPB on AI-based credit decisioning?
The Consumer Financial Protection Bureau (CFPB) placed artificial intelligence (AI)- and machine learning (ML)-powered credit decisioning into its crosshairs last week, with documentation...
Fifth Third launches 3 new automations
Cincinnati-based Fifth Third Bank recently executed three key automation projects, including the launch of automated lockbox products that deliver check...
