Streamlining the Digital Customer Experience Can Lower Abandonment Rates and Drive Up Loyalty
When it comes to supporting customers online, strong business rules and smart digital routing may not be something that even...
Retail Banking
Banks push digital apps in wake of Hurricane Ian
Bank of America, Fifth Third, Truist and Wells Fargo are directing clients affected by Hurricane Ian to online and mobile...
Teslar launches automated lending solution
Teslar Software is preparing to launch a new indirect lending solution for community banks. The Springdale, Ark.-based software-as-a-solution (SaaS) platform...
JPMorgan’s UK digital bank has more than 1M customers
JPMorgan Chase & Co.’s UK digital lender has attracted 1 million customers in its first year of operation, making it...
KeyBank to eliminate digital platform redundancies
KeyBank is looking to streamline access to its multiple digital platforms by reducing entry points and simplifying the loan process....
Open Lending extends AI-powered underwriting
Automation fintech Open Lending has expanded its maximum auto loan terms as more consumers are priced out of the market. Lenders using...
Mastercard’s Finicity speeds data sharing for lenders
Finicity, a wholly owned subsidiary of Mastercard, is partnering with banks to allow customers to instantly verify their identities, employment...
Banks scout for talent outside ‘footprint’ cities
SEATTLE — Financial institutions are looking beyond so-called tech cities in the hunt for cloud engineers amid a surging demand...
Banks look to automate emissions tracking
As banks deal with increasing pressure from stakeholders and lawmakers to reduce their carbon footprint, automated emissions-tracking software providers stand...
Truist launches AI-enhanced Truist Assist
Truist Financial today launched its artificial intelligence (AI)-enhanced virtual assistant Truist Assist, which introduces a self-service element to the bank’s...
