How Bank of America’s Virtual Assistant Erica Works [VIDEO]
Bank of America expects to be finished rolling out its AI-driven virtual assistant Erica by mid-summer. The bank first launched...
Payments
PayPal Steps Up Offline Retail Presence with iZettle Announcement
PayPal’s $2.2 billion acquisition of Swedish small business commerce platform iZettle will boost its presence in 12 markets across European...
2018 Innovators to Watch: 12-22 [Page 2]
12. José “Pepe” Olalla, Head of Business Development, BBVA Compass José “Pepe” Olalla heads the business development department at BBVA Compass,...
Why Visa and Mastercard Are Coming Together to Support Single Checkout Button for E-Commerce
Mastercard and Visa are B2B firms with a B2B2C mindset, according to Mastercard CEO Ajay Banga. The two rivals announced...
Banks Need to Take Note of Small Businesses or Lose Valuable Customers
Small business loans might be small in dollar amounts, but the SMB customer may be the most profitable customers to...
How Consumers Pay Bills Is Changing, and That’s Bad News for Banks
For years pundits have warned banks will lose in the billpay game. Spoiler: They were right. Way back in 2013,...
Are Humans the Weak Link in Bank Security, or Is It Outdated Technology?
The most vulnerable aspect of a bank's security is the people -- employees and customers -- or so the story...
Fintech Unfiltered: Chris Skinner on Ant Financial and the Global Payments Landscape [PODCAST]
Over the past few years, mobile payments has become a service that customers expect from their banks, FIs and e-commerce...
Yes, Fintech Really Is Improving Customers’ Everyday Lives
Most veterans of the financial technology space can confess to some cynicism about new technology and products. Consumers, especially those...
Wells Fargo Revamps Mobile Experience in Attempt to Build Customer Trust
Wells Fargo is hoping its new digital and mobile features will help better establish trust between the bank and its...
