AI

Mastercard is exploring generative AI uses with a specific focus on operational efficiency and coding assistance.   Purchase, N.Y.-based Mastercard, which...

Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of...

Bank of America identified short-term applications for AI in areas of customer support, employee effectiveness and coding enhancements during the...

As AI investment soars, financial institutions that share their AI strategies publicly are performing better than those keeping their efforts...

Citi Ventures, a venture capital arm of $1.7 trillion Citigroup, is changing its investment strategy amid turbulent macroeconomic conditions.  ...

Ally Financial has developed an AI playbook to help its employees better understand the technology and take part in its...

Jamie Dimon said artificial intelligence is already being used by thousands of employees at his bank, and is likely to...

Citizens Bank expects to roll out 30 projects in the next nine months as it ramps up generative AI, automation...

Discover Financial Services is keeping customer needs and compliance at the forefront as it tests uses for generative AI.  “We...

BNP Paribas has identified hundreds of use cases for AI and is using the tech to enhance its virtual agent...