Springfield, Ill.-based bank INB relies on third-party vendors to build most of its technology, then customizes it to meet the needs of INB its clients. 

“For our size, we need a good partner,” Chief Operating Officer Mark Donovan told Bank Automation News. “Development talent is a scarce resource … developing a solution that can integrate into our ecosystem can require large technological lift.”

That’s why the $1.5 billion bank relies on third-party vendors for its technology, including AI-driven solutions, Donovan said. 

However, the bank doesn’t leave all the innovation to vendors, he added.  

At INB, vendors build 80% to 85% of the solution, allowing the bank to customize the remaining 15% to 20%, Donovan said. 

According to data and analytics platform FINavigator, INB also taps the following:  

• Computer Services for core processing, and mobile and online banking;  
• Linklive for online live-chat capabilities; and  
• FIS SunGard PAL for its wealth management platform.