Citizens invests in gen AI training
Bank has trained more than 600 employees in 4 years
Citizens Bank is training employees on generative AI, engineering, cloud application and development, security and operations.
“We have a targeted approach to upskill colleagues in roles that support or use generative AI, with a focus on our use cases that have launched,” Michael Ruttledge, chief information officer and head of technology services at Citizens, told Bank Automation News.
The $219 billion bank, which has trained more than 600 employees in the past four years, has launched gen AI in the following operations:
- Coding and code conversion;
- Customer service application; and
Citizens has two training programs: Academies and Badges, Ruttledge said. Academies are two- to three-week, virtual, instructor-led, immersive training courses taught by the bank’s subject matter experts, Ruttledge said. These programs train employees in:
- Software engineering;
- Infrastructure engineering;
- Data engineering; and
- Solution architecture.
Badges are six- to 15-hour, self-paced, e-learning programs. Ruttledge said the bank offers 59 badge programs designed around:
- AI and machine learning;
- Cloud; and
- Development, security and operations.
