The Consumer Financial Protection Bureau fined VyStar Credit Union $1.5 million today for the botched rollout of a new online banking system, which left clients unable to access basic online banking services. 

The Jacksonville, Fla.-based, $14.75 billion VyStar tried to transition to a new online banking platform in May 2022, but the platform failed leaving some features unavailable for six months, according to today’s CFPB release.  

“VyStar and its senior management bungled the credit union’s rollout of a new banking system and left customers stranded without online access to their accounts,” CFPB Director Rohit Chopra said in the release. 

The credit union will also be required to refund customers, create a new process to approach future updates to its banking platform and pay the $1.5 million fine to the CFPB’s victims relief fund.  

Register here for early-bird pricing for Bank Automation Summit U.S. 2025, taking place March 3-4 in Nashville, Tenn. View the full event agenda here.