LAS VEGAS – Banks are reducing manual processes and streamlining workflows through fintech nCino’s digital banking platform.

Wells Fargo, for one, expanded the use of fintech nCino’s digital banking platform to its consumer and small business division in April 2022.

The cloud-based platform provides visibility into application status, documentation, submission status, customer records and notes, Law Helie, general manager of retail banking at nCino, said at CBA Live.

Sheffield, Ala.-based Bank Independent signed on to nCino’s commercial and retail banking solutions in January 2019, according to an nCino release.

“Bank Independent has made significant process improvements by reducing manual processes,” Helie said. “They’re using integrations and workflows to populate data across screens, so their folks are not having to come in and rekey information across the application lifecycle. It gives you fewer opportunities for errors and can deliver a faster customer experience.”

nCino has a global customer base with over 1,850 financial institutions including Bank of America and TD Bank, an nCino spokesperson told Auto Finance News, a sister publication of Bank Automation News.

“You now have multiple systems funneling up into one; it empowers the employees and the rest of the institution to make informed decisions,” he said. “You can run better reports and better data visualization. Automating some of those customer and employee workflows allows you to cut down on time and errors.”