MSUFCU: Failure is a key part of innovation
Credit union relaunched its chatbot in 2020
Financial institutions should expect to fail when exploring new technologies, Ami Iceman Hauter, chief research and digital experience officer at Michigan State University Federal Credit Union, said at the recent Bank Automation Summit U.S. 2024 in Nashville, Tenn. “We’re trying things, we’re not going to be afraid to fail,” she said, noting that the […]
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