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Armed Forces Bank to fill tech roles with veterans

The bank is automating account verification and recently launched a chatbot

Brian StonebyBrian Stone
August 18, 2022
in Strategy
Reading Time: 2 mins read
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Armed Forces Bank announced Monday it is working with the U.S. Army’s Partnership for Your Success (PaYS) program to provide technology training for military veterans looking to enter the banking and finance industries.

The $1.6 billion bank is offering a digital certification program that covers tech-related instruction on automations such as digital banking enrollment, chat certification and person-to-person transfers. The Kansas City, Mo.-based financial institution aims to provide vets with tech-focused experience in their desired area of work, Tom McLean, senior vice president at Armed Forces Bank, told Bank Automation News.

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“Those veterans entering the civilian workplace that have IT systems experience, a project management background, human resources experience, strategic planning and finance accounting skills will be of great value to our organization,” McLean told BAN.

Trainee placement

Once certification is achieved, trainees will be placed in open positions at the bank, McLean said.

Armed Forces Bank anticipates students will fill positions within the bank’s key areas of digitization, such as information security, bank security and loss prevention, he added, noting that in the past six months the bank has automated a new account verification and protection process, launched a digital chat enhancement and is working on bot development.

Trainees will also have access to online courses offered by the American Bankers Association, access to the Federal Reserve building, and the ability to attend bank and credit union conferences to further their knowledge of the financial industry, McLean said.

“The most important skill that the training with industry program graduates will take with them is the ability to understand what happens in a bank,” he told BAN.

Bank Automation Summit Fall 2022, taking place Sept. 19-20 in Seattle, is a crucial event on automation and automation technology in banking.  Learn more and register for Bank Automation Summit Fall 2022.

Tags: Armed Forces BankhiringInformation TechnologyPremium
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