Red Rocks Credit Union is undergoing a digital facelift with a new core and AI implementation. 

“We’ve spent the last several years really refreshing our brand identity,” Chief Executive Darius Wise told Bank Automation News, during a discussion on the bank’s three-year focus on creating a frictionless digital experience.

“We gutted our tech stack over the last few years,” he said. 

That gut included a new core, he said. The $330 million credit union partnered with Keystone Corelation based on its open APIs and the opportunity to be more forward-facing and competitive. 

Corelation clients include $1.4 billion Michigan First Credit Union and $930 million People First Federal Credit Union, according to Corelation. 

AI pipeline

As with many credit unions now, AI is part of Red Rocks’ digital strategy, Wise said. 

The credit union is tapping Interface.ai for an AI-driven, member-facing tool, he said.  

San Jose, Calif.-based Interface.ai was named as a Bank Automation News’ fintech to watch in 2025 in March. 

The tool will: 

• Enhance phone systems, using AI to deliver a member-centric, human-like interaction; 

• Handle inquiries; 

• Perform transactions;  

• Route members to the appropriate staff when needed; and 

• Support staff as it relates to conversation history and AI-powered support. 

The Interface.ai tool is set to launch at the credit union in October. Talks with the tech provider began in 2024, Wise said.  

Interface.ai has raised $30 million and its clients include more than 100 credit unions and community banks, according to Crunchbase.

“AI is this pervasive tool that’s really going to change the way that we live and work,” Wise said.