NASHVILLE, Tenn. — BankUnited has deployed an AI chatbot to help employees search for information and procedures internally.
The deployment was disclosed March 18 by Michael Lehmbeck, chief technology officer for Miami Lakes, Fla.-based BankUnited, at Bank Automation Summit U.S. 2024, presented by Bank Automation News.
“If you’ve got a question around how to open a trust account, the person in the branch can go ahead and ask the chatbot, ask those questions to get a very human-friendly response in terms of these are the steps to go about doing these things,” he said.
The $35 billion BankUnited’s technology spend was $18.6 million in Q4 2023, down 16.5% year over year.
