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Bank of America taps AI to keep clients happy

Whitney McDonaldbyWhitney McDonald
July 16, 2024
in Banking
Reading Time: 4 mins read
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Bank of America continued to see digital adoption grow during the second quarter while keeping up with the digital needs of clients by looking to AI.   “AI has moved from cost savings ideas to enhancing the quality of our customer interactions,” Chief Executive Brian Moynihan said during today’s second-quarter earnings call.   The bank […]

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Tags: artificial intelligence (AI)Bank of AmericaCXPremium
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