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Ally saves $30M annually through automation

Banking Transformation Summit 2024

Vaidik TrivedibyVaidik Trivedi
November 19, 2024
in AI
Reading Time: 2 mins read
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CHARLOTTE, N.C. — Ally Financial is deploying automation to boost efficiency and modernize processes to improve customer experience.  The $196 billion bank last year launched Ally.ai, its gen AI platform, that “recaps [roughly] 10,000 customer service calls per day, allowing employees to focus on providing great service instead of taking notes,” Sathish Muthukrishnan, chief information […]

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